Conquest Crashing Frequently

lselvon · Jun 5th 2008

Hello

I have installed on a brand new machine with the following specifications

Microsoft Windows XP
Service Pack 2
HP xw6600 Workstation
Inter (R) Xeon (R) CPU
E5205 @ 1.86 GHz
1.59 GHz, 3.25 GB of RAM

I am however experiencing frequent crashes with Conquest running. I keep getting the famous "dgate.exe has ecountered a problem and needs to close" by Windows OS. Before the crash all Conquest was doing was writing images to the MySQL database.

I have to keep re-starting server, but then at some other point it crashes again. If I install Conquest as a service, the issue also occurs.

The version is 1.4.13.

I also have a seperate > 3 year old Windows box running the 4 instances of 1.4.13 Conquest and I do not get this crash occuring at all.

Would using the "Keep server alive" option be recommended for such frequent crashes ?

Any clues to help debug this is appreciated.

Louis

marcelvanherk · Jun 5th 2008

Hi,

if you could get me the crash address (or a DrWatson report), I can locate in which routine the problem occurs - crashes like that need to be fixed, and seem extremely rare.

How do you communicate with MySQL? There might be an issue with MyODBC if you are using that - could swap to native MySQL driver or vice-versa.

It is also an idea to replace dgate.exe with the one from 1.4.14beta and see what effect that has.

If nothing works, install a server with the default dbase driver and see if that crashes as well. That could tell us if it is a database problem.

Marcel

lselvon · Jun 5th 2008

OK. Will try all stated and re-post an update when I have one.

Thank You

lselvon · Jun 6th 2008

Below is a temp file generated when the crash occured again. I have also attached an image. I cannot capture the detailed microsoft report.

Quote

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="dgate.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="ConquestDICOMServer.exe" SIZE="1733632" CHECKSUM="0x31AC0FC9" BIN_FILE_VERSION="1.4.13.1" BIN_PRODUCT_VERSION="1.4.13.1" PRODUCT_VERSION="1.4.13" FILE_DESCRIPTION="DICOM server user interface" COMPANY_NAME="Netherlands Cancer Institute" PRODUCT_NAME="" FILE_VERSION="1.4.13alpha" ORIGINAL_FILENAME="" INTERNAL_NAME="ConquestDICOMserver" LEGAL_COPYRIGHT="(c) NKI/AVL, UC Davis" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.4.13.1" UPTO_BIN_PRODUCT_VERSION="1.4.13.1" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="CqDicom.dll" SIZE="626688" CHECKSUM="0x27A1CE7C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/01/2007 22:20:51" UPTO_LINK_DATE="11/01/2007 22:20:51" />
<MATCHING_FILE NAME="DCMCJPEG.EXE" SIZE="1622016" CHECKSUM="0xDACFD7C8" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/27/2004 12:22:41" UPTO_LINK_DATE="05/27/2004 12:22:41" />
<MATCHING_FILE NAME="DCMDJPEG.EXE" SIZE="831488" CHECKSUM="0xE1607704" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/27/2004 12:22:43" UPTO_LINK_DATE="05/27/2004 12:22:43" />
<MATCHING_FILE NAME="dgate.exe" SIZE="1115136" CHECKSUM="0x5E74146B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/16/2007 22:13:00" UPTO_LINK_DATE="11/16/2007 22:13:00" />
<MATCHING_FILE NAME="DgateServ.exe" SIZE="54784" CHECKSUM="0xA2E4C0BF" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" />
<MATCHING_FILE NAME="libmysql.dll" SIZE="1470464" CHECKSUM="0x70BEBC59" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" LINK_DATE="05/26/2006 02:44:29" UPTO_LINK_DATE="05/26/2006 02:44:29" />
<MATCHING_FILE NAME="ZipDll.dll" SIZE="130560" CHECKSUM="0xD30EA3F" BIN_FILE_VERSION="1.6.0.0" BIN_PRODUCT_VERSION="1.6.0.0" PRODUCT_VERSION="1, 6, 0" FILE_DESCRIPTION="Win32 DLL, ZIP" PRODUCT_NAME="BCB/Delphi Zip" FILE_VERSION="1, 6, 0" ORIGINAL_FILENAME="ZipDLL.dll" LEGAL_COPYRIGHT="© 1998-2000 R.C. Vleghert and E.W. Engler" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.6.0.0" UPTO_BIN_PRODUCT_VERSION="1.6.0.0" LINK_DATE="01/28/2000 03:24:18" UPTO_LINK_DATE="01/28/2000 03:24:18" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="webserver\dgate.exe" SIZE="1115136" CHECKSUM="0x5E74146B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/16/2007 22:13:00" UPTO_LINK_DATE="11/16/2007 22:13:00" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

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I am yet to change DB and see what happens. FYI I am not using the native mysql odbc driver. Am using the one from MySQL "MyODBC-3.51.11-2-win" . I have the same driver being used on the other Conquest machine that does not crash like this one.

Louis

marcelvanherk · Jun 6th 2008

Hi,

the crash occurs in myodbc.dll, so it is not a conquest issue i believe. Please try the native MySQL driver.

Marcel

lselvon · Jun 15th 2008

MySQL driver was the issue. Have switched to the native mysql one, and so far no crashes after a few days.

Louis

Conquest Crashing Frequently

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