Patient Information On Query

I am using Conquest Server for a long time. But recently i came across quiet a strange problem. When my Radiologist query the Conquest server for any patient data. Only patient Name, Medical Record No. and Date are displayed. Rest of the information like no of images, Comments and Study Description are blank. But when i retrieve that study to my local hard drive all the information are shown. I am getting this problem on all of my workstations (Vitrea, Kodak VXR, Kodak MXR, Kodak MXC, EFilm and Clear Canvas.)
And secondly i need to know how to use the worklist table. I tried to import the HL7 message but every time degate gave me error. Now i manually add the record and test them.

i am using the version 1415 and no change in the behavior. If u want me to attach the screenshots to elaborate my question i can also do that.