Retrieve Error to open viewfinder

  • When I try to open an x-ray from the viewer in the KPacs program, everything appears black to me and I can see it, I have a connection to the server and all the Windows IP's are set correctly with all the firewall deactivated and the program since the firewall allows traffic of that program.


    Logs:


    07/10/2020 10:45:31 ThreadID [852]: Retrieving images from CONQUESTSRV1 started

    ************************************************** *****

    [852] >>: c-find request for StudyInstanceUID: 1.2.392.200036.9125.2.4819184392.64774567713.12489 initated

    [852] >>: c-find result: 3 sequences in study with UID 1.2.392.200036.9125.2.4819184392.64774567713.12489

    [852] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774567714.124814 initiated.

    [852] >>: Error: retreive failed for FLORENTINA, COVALIU, Study:, Sequence: 1001

    [852] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774567714.124819 initiated.

    [852] >>: Error: retreive failed for FLORENTINA, COVALIU, Study:, Sequence: 1002

    [852] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774567714.124824 initiated.

    [852] >>: Error: retreive failed for FLORENTINA, COVALIU, Study:, Sequence: 1003

    [852] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774567714.124829 initiated.

    [852] >>: Error: retreive failed for FLORENTINA, COVALIU, Study:, Sequence: 1004

    ************************************************** *****

    07/10/2020 10:46:56 ThreadID [852]: Closed.

    Task processed with errors





    ************************************************** *****

    07/10/2020 11:07:58 ThreadID [1980]: Retrieving images from CONQUESTSRV1 started

    ************************************************** *****

    [1980] >>: c-find request for StudyInstanceUID: 1.2.392.200036.9125.2.4819184392.64774554524.140825 initated

    [1980] >>: c-find result: 2 sequences in study with UID 1.2.392.200036.9125.2.4819184392.64774554524.140825

    [1980] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774554524.140826 initiated.

    [1980] >>: Error: retreive failed for test, Study:, Sequence: 1001

    [1980] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774555118.140828 initiated.

    [1980] >>: Error: retreive failed for test, Study:, Sequence: 1002

    [1980] >>: c-move request for sequence 1.2.392.200036.9125.3.4819184392.64774555118.140829 initiated.

    [1980] >>: Error: retreive failed for test, Study:, Sequence: 1003

    ************************************************** *****

    07/10/2020 11:09:02 ThreadID [1980]: Closed.

    Task processed with errors

    ************************************************** ***


    Can anyone help me?

    Thanks

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