Image Retrieval Error

    I have two KPacs workstations on port 104 connected to a Conquest Server on port 5678. Both workstations are configured identically, except for different AE Titles. On one workstation I can search the patient database and bring up patients normally, and retrieve and display images normally.


    On the second workstation, I can search the patient database and bring up patients normally, but I get an error when I attempt to retrieve those images to the local Imagebox. The logfile shows:


    ******************************************************
    10/6/2014 2:01:55 PM ThreadID[864] : Retrieving images from CONQUESTSRV1 started
    *******************************************************
    [864] >> : c-find request for StudyInstanceUID: 1.3.51.0.7.11974324307.36160.41294.46224.37585.21190.19207 initated
    [864] >> : c-find result: 1 sequences in study with UID 1.3.51.0.7.11974324307.36160.41294.46224.37585.21190.19207
    [864] >> : c-move request for sequence 1.3.51.0.7.2344214112.4059.45637.34431.38266.53738.20728 initiated.
    [864] >> : Error: retreive failed for XXXX,YYYY Study: Wrist , Sequence: 1
    [864] >> : c-move request for sequence 1.3.51.0.7.2334773294.23477.10316.37651.33306.4054.44419 initiated.
    [864] >> : Error: retreive failed for XXXX,YYYY Study: Wrist , Sequence: 2
    *******************************************************
    10/6/2014 2:01:56 PM ThreadID[864] : Closed.
    Task processed with errors


    Can you provide any tips/pointers to identify this problem?
    Thanks!

    Sounds like a configuration error.


    Check that the second K-PACS station is correctly configured in ConQuest ... especially the IP address and the port. Make sure that the K-PACS station is really running on that IP address and on that port. Also make sure that the selected port (104) is free to be used. Verify that the K-PACS server is runnning and that the imagebox/database are correctly set up (IB/DB paths with "\" at the end).


    Also a firewall or anti-virus program could be responsible for a failure in transmitting the images.

    Thanks, Sabine
    I double checked the ip address and the ports in both Conquest (5678) and Kpacs(104). They are as expected. I checked on the workstation computer, and port 104 is identified as being used by kpserver. I checked with ipconfig that the presumed ip address for the workstation is as I expected. Shut off anti virus and firewall. Still it will not load images!
    The one thing you mentioned that I am not sure where to do is to make sure that the DB path is correctly set up (with / at the end). Is this done on KPacs Server or Conquest Server? Where?
    Thanks!

    This is done in K-PACS. Go to "Local settings" and then choose the "Server Admin Tool" option. There you can find the path settings for the IB and DB. The paths must exist, preferably both IB and DB in the same location. And they must end with a backslash "\", NOT with a slash "/".


    Verify also that enough space is available on the K-PACS computer so that images can be stored. The IB/DB should also be in a path not too deep within the Windows folder structure (e.g. D:\Database) to ensure that the long paths and file names are accepted.


    Alternatively, you can try to send some data from ConQuest to that station and check if the data shows up. Check the logs in ConQuest if it doesn't work either. It may give you some clues.

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